WILLIAMSON SOFTWARE

Williamson Software is committed to supporting you with efficient, friendly technical support in a timely manner. The following policy is designed to increase customer satisfaction by making available consistent, efficient solutions to meet your software support needs.

SUPPORT POLICY

Williamson Software's Technical Support Department is open from 9:00 a.m. to 5:00 p.m. PST at (866) 380-4592. Specially trained representatives are standing by to personally take your calls. In the event all technical support representatives are helping other customers when you call, a message left in the automated Tech Support voice-mail box will generate a call-back to solve your problem from the next available representative.

SUPPORT SERVICE PLANS

Free with software purchase

Med-Link Pro: 2 hours or 10 calls in the first 60 days after purchase

BP Win: 1 hour or 4 calls within the first 45 days

C-FORM Win: 30 minutes or 3 calls within the first 30 days

After the free technical support for your product has expired, you may purchase additional support according to the following pricing plans:

Plan A - "Semi-Annual"

Med-Link Pro

$249.00 for 6 months of technical support coverage which includes up to a maximum of 6 hours phone support or 10 calls (whichever comes last). Plan includes all the latest software updates and feature upgrades.

BP Win

$125.00 for 6 months of technical support coverage which includes up to a maximum of 3 hours phone support or 8 calls (whichever comes last). Plan includes all the latest software updates and feature upgrades.

C-FORM Win

$99.00 for 6 months of technical support coverage which includes up to a maximum of 2 hours phone support or 6 calls (whichever comes last). Plan includes all the latest software updates and feature upgrades.

Plan B - "Per Incident"

On a per incident basis we charge $80.00 per hour for phone support. $20.00 minimum; unused minutes may be used on the same day.

Customers choosing Plan B must provide payment via our automated payment systems prior to receiving technical support. Customers enrolled in Plan A are extended a free 15 minute "grace period" should their pre-paid Technical Support minutes run out during a call.

Please call (866) 380-4592 if you have any questions, or wish to enroll in either of our technical support plan.

WE LOOK FORWARD TO SERVING YOU!